NanuBabu.com Return Policy

 

At Nanubabu, we strive to ensure our customers are completely satisfied with their purchases. If you're not fully happy with your item, we’re here to help—within the following terms.


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✅ Eligibility for Return & Refund

To be eligible for a return or refund, your item must meet the following conditions:

Must be returned within 7 days of the delivery date.

Item must be unused, unwashed, and in original packaging with tags/labels intact.

You must present a valid receipt or proof of purchase.

Only regular-priced items are eligible. Sale/discounted items are non-refundable unless defective.



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🔄 Exchange Policy

We offer exchange only once per item.

Exchange requests must be made within 7 days of receiving the product.

Exchanges are subject to product availability.



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❌ Non-Returnable Items

Used, worn, or damaged items due to misuse.

Products returned after 7 days of delivery.

Personal hygiene products (e.g., undergarments) unless defective.

Customized or pre-order items unless faulty.



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💸 Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 7–10 working days.

Delivery charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).



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🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Please pack the item safely to prevent damage during return transit.



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⚠️ Late Refund Requests (After 7 Days)

Refund requests made after 7 days will not be accepted, except in special cases like:

Damaged or defective product

Wrong item received

Valid consumer rights claim under Nepali law




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📩 Contact Us

For refund, exchange, or support requests, please contact:

📞 Phone: 9749494890
📧 Email: [email protected]
📍 Address: Chabahil , Nepal


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Note: By purchasing from Nanubabu, you agree to this Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.